Ayesha Amir Memorial Hospital Privacy Policy

Effective Date: 16 Mar, 2026

Welcome to the Ayesha Amir Memorial Hospital App (“AAMH App” or “the App”). Your privacy and the security of your personal and health information are very important to us. This Privacy Policy explains what information we collect, how we use it, how we share it, and your rights regarding your data. By using the AAMH App, you agree to the terms of this Privacy Policy.

1. Information We Collect

To provide our healthcare services, we may collect the following information:

a) During Sign-Up:

• Profile Picture
• Email Address
• Phone Number
• Patient MR Number (Optional)
• Address
• Password & Confirm Password

b) During Login:

• Email Address
• Password

c) App Functional Data:

• Doctor Appointment Booking Details
• Lab Test Booking Information & Results
• Pharmacy Orders & Delivery Tracking
• Manual Payment Confirmation Screenshots
• Feedback Data
• Health Metrics and Daily Tracking: BMI, Weight, Blood Sugar, Blood Pressure, Body Temperature, Oxygen Saturation (SpO₂), Hemoglobin
• Generated PDF Reports of Lab & Vital Data
• Health Tips Preferences
• Notifications Preferences (Appointments, Lab Results, Medicine Orders, Health Awareness, Upcoming Camps)
• Device Information (IP Address, Device Type, Usage Data)

2. How We Use Your Information

We use the collected data for:

• Managing User Accounts
• Providing Medical Services (Doctor Appointments, Lab Tests, Pharmacy Orders)
• Tracking Orders and Confirming Payments
• Delivering Lab Reports & PDF Summaries
• Providing Personalized Health Monitoring and Daily Vitals Tracking
• Sending Notifications for Appointments, Lab/Pharmacy Updates, Health Tips, and Awareness Campaigns
• Collecting Feedback for Service Improvement
• Ensuring Security & Preventing Fraud

3. Sharing of Information

We may share information with:

• Medical Staff & Service Providers (Appointments, Consultations, Lab Tests, Pharmacy Orders)
• Third-Party Service Providers (For app maintenance, service delivery, or technical support)

Note: We do NOT sell or rent your personal or health data to third parties.

4. Data Security

We implement appropriate technical and organizational measures to protect your information. However, no system can guarantee absolute security. Users are responsible for keeping their accounts secure.

5. User Rights

You have the right to:

• Access your data
• Request corrections
• Request deletion
• Request data portability

To exercise these rights, contact us at: aamhapptechteam@gmail.com

6. Retention of Data

We retain your data as long as your account is active or as necessary to provide services, comply with legal obligations, or resolve disputes.

7. Consent

By using this app, you consent to the collection, use, and storage of your data as described in this Privacy Policy.

8. Third-Party Services Disclaimer

Our app does not process payments online. Users manually transfer payments to the hospital’s official bank account and upload payment confirmation screenshots in the app.

We do not collect debit/credit card or online banking credentials, and we are not responsible for the security policies of your bank or financial institution.

9. Important Medical Disclaimer

This app is designed only to facilitate access to hospital services, including appointments, lab tests, pharmacy orders, vital tracking, PDF report generation, and health tips.

The app does not provide medical advice, diagnosis, or emergency treatment. Users should consult qualified healthcare professionals for any medical concerns.

10. Updates to This Privacy Policy

We may update this Privacy Policy periodically. Significant changes will be communicated in the app. Users are encouraged to review the policy regularly.

11. Contact Us

For any concerns or questions regarding this Privacy Policy, please contact us at:

Email: aamhapptechteam@gmail.com