Ayesha Amir Memorial Hospital

1. Introduction

Welcome to the Ayesha Amir Memorial Hospital App (“AAMH App” or “the App”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data. By using the AAMH App, you agree to the terms of this Privacy Policy.

2. Information We Collect

To provide our services, we may collect the following information:

a) During Sign-Up:

• Profile Picture
• Email Address
• Phone Number
• Patient MR Number (Optional)
• Address
• Password & Confirm Password

b) During Login:

• Email Address
• Password

c) App Functional Data:

• Appointment Booking Details
• Lab Test Booking Information
• Pharmacy Orders
• Order Payment Details
• Feedback Data
• Order Tracking Information
• BMI Calculation Data
• Vital Health Metrics (Blood Sugar, Blood Pressure, Temperature, Oxygen, Hemoglobin, Weight)
• Lab Reports
• Health Tips Preferences
• Device Information (IP address, device type, usage data)

3. How We Use Your Information

We use the collected data for:

• User Account Management
• Medical Services (Doctor Appointments, Lab, Pharmacy)
• Order Management & Payment Processing
• Personalized Health Monitoring (BMI, Vitals)
• Order Tracking (Lab & Pharmacy)
• Lab Report Delivery
• Collecting Feedback
• Sending Notifications
• Security & Fraud Prevention

4. Sharing of Information

We may share information with:

• Medical Staff & Service Providers (Appointments, Consultations, Orders)
• Third-Party Providers (For service delivery & support)

Note: We do NOT sell or rent your personal data to third parties.

5. Data Security

We use appropriate security measures. However, no platform can guarantee absolute security. Users are advised to keep accounts secure.

6. User Rights

Users have rights to:

• Access their data
• Request corrections
• Request deletion
• Request data portability

7. Changes to the Privacy Policy

We may update this policy periodically. Users will be informed of significant changes within the app.

8. Contact Us

For any concerns, contact us at: aamhappteam@gmail.com

9. Retention of Data

We retain your data as long as your account is active or as required to provide services, comply with legal obligations, or resolve disputes.

10. Consent

By using this app, you consent to this Privacy Policy and its terms.

11. Third-Party Services Disclaimer

Our app does not use third-party payment gateways. Instead, we provide users with direct bank account details for manual payments. Users are required to transfer payments to the provided account numbers and share the payment screenshot within the app for order confirmation.

We do not collect any debit/credit card details or online banking credentials. All payments are processed externally by the users through their respective bank applications or services. Therefore, we are not responsible for the security and privacy policies of the user’s bank or financial institution.